- Generally. Seller warrants each new Good that Seller manufactures (but excluding equipment, accessories, equipment, components, parts, subassemblies and other component parts of such products, which are purchased from other vendors, which are subject to Section 25 below) purchased by Buyer, as the original retail customer, shall be in compliance with Seller’s standard specifications in effect at the time such Good is delivered to Buyer or, for a custom Good, with any specifications, design, drawings or descriptions for such Good agreed to by Seller. Buyer’s sole remedy for Goods that do not comply with such warranty, shall be that Seller shall, at its option, (i) cure the defect, (ii) replace the Good, or (iii) refund the amount paid by Buyer as the purchase price paid of the non-conforming Good(s). Seller warrants all Goods to be free from defects in material and workmanship for one year after the date of shipment.
- ACT Cryogenic Equipment. With respect to ACT Cryogenic Equipment delivered hereunder, Seller guarantees that the annulus space will not exceed 20 microns, when the inner vessel is cold (see tank cool down procedure) within THREE YEARS after the date of shipment provided that the Vacuum Gauge Valve and/or the Evacuation Valve has not been misused, tampered with or disturbed, thus causing gas to bleed in and compromise the annulus space. Furthermore, Buyer hereby acknowledges and agrees that any misuse or abuse of the ACT Cryogenic Equipment resulting in over pressurization is dangerous and will void the foregoing workmanship and vacuum warranty. Should warranty be required the Transport Trailer will be repaired at the nearest Applied Cryo Technologies, Inc. Authorized Service Center, by the Buyer, or an Applied Cryo Technologies’ Service Technician in the field at the manufacturer’s discretion.
All Warranty Claims are to be requested in writing and previously authorized by Seller. Please send all requests to: Applied Cryo Technologies, Inc.Attn. Warranty Claims Division7150 Almeda GenoaHouston, TX 77075For expedited response, telephone approval is permitted by calling 281-888-3884, however, it must be followed by a corresponding warranty request in writing to Seller. Upon acceptance, Seller’s Warranty Claims Division will issue an RMA (Return Merchandise Authorization) Number that is a claim tracking number required for all documentation, correspondence, and invoices sent to Applied Cryo Technologies Warranty claims Division for credit.All warranty claims, documentation, and photographs (where applicable) submitted to Applied Cryo Technologies for credit must be submitted within 21 days of the date the purchaser receiving services rendered from approved vender and must include the RMA Number in order to be considered valid.All warranty claims and corresponding invoices must be accompanied by an RMA Number before payment will be made by Seller. Vacuum Pumping of any units, requires prior authorization from Seller and all procedures must be followed or the warranty will be void. Authorization must be obtained from Seller prior to shipment of any units to our location or any other repair facility for warranty work.